Your information
Privacy notice
This explains what personal information we collect, why we need it, who sees it and what your rights are. In short: we only use your details to prepare your pack and run the business, and we never sell them.
Last updated 15 November 2026
1. Who we are
Second Look Homes is a trading name of Thomas Hardy, a sole trader, who is the data controller for your information. Address: 11 The Glades, Whalley, BB7 9RX. Email: hello@secondlookhomes.co.uk.
2. What we collect
- Contact details: your name, email address and, if you give it, your phone number.
- About the house and your plans: the listing link or address, what worried you on a viewing, what you'd like to do to the house, your budget, and anything else you choose to tell us, including documents such as a survey report.
- Order and payment records: what you bought, when, and how much you paid. Payments are handled by Stripe. We see the payment confirmation, but never your full card details.
- Calls and emails: notes we make during calls, and our emails with you.
- Waiting list: your email address, if you ask us to tell you when monthly plans open.
Please don't send us information about your health, finances beyond your budget, or other sensitive matters unless it's relevant to the house.
3. Why we use it
| What we do | Our lawful basis |
|---|---|
| Reply to your enquiry, prepare and deliver your pack, hold calls and provide Offer to Keys support | To perform our contract with you, or take steps at your request before one |
| Take payment, keep accounts and tax records | Legal obligation |
| Keep records of our work so we can deal with questions or complaints, check our accuracy and improve our service | Our legitimate interests in running and improving the business |
| Use anonymised examples (no names, contact details or exact addresses) in our marketing | Our legitimate interests. Anonymised examples don't identify you. |
| Email you when monthly plans open | Your consent, which you can withdraw at any time |
We don't send marketing emails to customers unless you ask us to, and we don't make automated decisions about you.
4. Who we share it with
We use a small number of trusted providers to run the business. They only process your information on our instructions:
- Stripe: payment processing.
- Web3Forms: delivers the forms on our website to our inbox.
- Google (Gmail and Google Workspace tools): email and document storage.
- Cloudflare: website hosting, security and email forwarding.
- Our accountant and bank: for accounts and tax.
Some of these providers store data outside the UK, including in the USA. Where they do, they protect it with safeguards approved under UK data protection law, such as the UK International Data Transfer Addendum or the UK–US data bridge.
We'll also share information if the law requires it. We never sell your information or share it for others' marketing.
5. How long we keep it
- Orders, packs, call notes and payment records: six years after the end of the tax year of your order, for tax purposes and in case of any claim.
- Enquiries that don't become orders: 12 months.
- Waiting list: until monthly plans open, or until you ask us to remove you.
- Anonymised examples and accuracy records: these no longer identify you, so we may keep them longer.
6. Cookies
Our website doesn't use advertising or tracking cookies. Our hosting provider, Cloudflare, may set strictly necessary cookies to keep the site secure. Our fonts are loaded from Google Fonts, which means your browser's IP address is shared with Google when the page loads.
7. Your rights
You have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct information that's wrong;
- ask us to delete your information, or restrict how we use it, unless we need to keep it by law;
- object to us using it for our legitimate interests;
- withdraw your consent at any time, where we rely on it;
- ask for your information in a format you can take elsewhere.
To use any of these rights, email hello@secondlookhomes.co.uk. We'll respond within one month. There's no charge.
If you're unhappy with how we've handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
8. Changes
We'll update this notice if we change how we use your information, and show the date at the top.